BitoEX FAQ

About Fees

• Do we need to file tax after trading and withdrawing?
• Does BitoEX charge any fees for trading cryptocurrency?
• Restrictions of TWD withdrawal fees
• Does BitoEX charge any fees on bitcoin transfer?

About BitoEX

• How can I contact with BitoEX?
• Does BitoEX charge any fees when applying for BitoEX ?
• What service does BitoEX provide?

BitoEX Wallet

• What should I do if I sent cryptocurrency to unsupported chain?
• How do I view my purchase history?
• What protocol does BitoEX support?
• Does my bitcoin be stolen if I give somebody else my wallet address?
• Can I cancel a sending cryptocurrency transaction?
• Does BitoEX provide cryptocurrency trading?

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Account and security

• BitoEX Anti-fraud Promotion
• How to reset OTP if I've changed mobile device or deleted OTP accidentally?
• Why does BitoEX ask for phone verification?
• Login Password
• Personal Information of Account
• How do I close account in BitoEX?

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How to start?

• Where can I download BitoEX's App?
• Why am I not receiving SMS verification?
• How do I sell crytocurrency on BitoEX?
• How do i purchase cryptocurrency on BitoEX?
• What is OTP verification?
• Why do I receive $1 NTD in my bank account?

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