FAQ(English Version)
Announcements
- [Website and APP upgrade maintenance announcement]
- 【 Announcement 】XRP Pair Starts Trading Again
- 【Token Burn】1 Million BITO Token Burn Completed
- 【Labor Day Holiday Announcement 】
- 【Important Notice 】Official Launch of BitoPro API Services
- 【Tomb Sweeping Holiday Announcement 】
Events
- 【Event Teaser】 Super Rewards Program Phase 2 - Holding Bonus Program Coming Soon
- How to calculate Staked Time Multiplier for the Holding Bonus Program?
- Holding Bonus Program Q&A
- 【Birthday Presents Round 3 - Super Referral Prizes】
- 【Birthday Presents Round 2 -Sign Up on Our Birthday for Limited Prizes】
- 【Happy Birthday BitoPro ! - Free Multi-Redeem TTCodes for everyone 】
About token exchange
- What is the purpose for BITO token launch?
- What is the token allocation ratio and what is the plan of funding?
- What is the total BITO token available sales volume and how do you deal With Unsold Tokens?
- When is the token sales? Is there any discount offers?
- What is the vesting plan for the founding team?
- Is BITO token as platform tokens and what is the benefit of purchasing BITO token?
Supported Cryptocurrency introductions
- Ripple (XRP)
- BITO Coin ( BITO )
- Bitcoin ( BTC )
- Ethereum ( ETH )
- Litecoin ( LTC )
- Bitcoin Cash ( BCH )
About TTCode
- What can TTCode do?
- How strong is the safety of TTCode?
- What is the purpose of TTCode?
- Description about designated redemptor and expiration date
- How to get the BITO ?
- How to find the redeem/generate history?
OTP (2FA)
Account and security
- Why does the system show my e-mail has already been registered?
- What do I need to upload for identity verification?
- What kind of photos do I need to provide if there is no bankbook of my bank account?
- How do I know my funds are safe on BitoPro?
- Can foreigners use BitoPro?
- If I had a BitoEX account already, do I need to create a new BitoPro account?
Trading
- How to cancel the in progress order?
- How to cancel withdrawal transaction?
- How to deposit cryptocurrency ? Where is my wallet address?
- What should I do if i deposit TWD with non-predesignated account?
- What should I do, if I deposit Cryptocurrency?
- What is "Limited Price", "Market Price"?
About APP
About Fees
General
- Is BitoPro a 24-hour trading service? BitoPro customer service time?
- How long does it take for account verification to complete?
- What is dual identity verification?
- What should I do, if I deposit Cryptocurrency, which is not supported on your website?
- Which branch should I select, if I choose Chunghwa Post as my binding account?
- Is there a private key?