What if I accidentally send through the wrong chain or unsupported currency to BitoEX?

If you accidentally send through the wrong chain or unsupported currency to BitoEX, we must process your request by manual and it involves certain Cybersecurity risks. So we will have to charge the service fee.

Please provide the full information that our engineer team will check if it could return or not.

(I)

Name:

Register number:

Register email address:

(II)

1.Please provide the screenshot of trading image (must including TXID or HASH):

2.Public ledger link:

3.Wrong Currency and quantity:

4.Sender wallet address:

5.Receiver wallet address:

6.Please fill in the receiver's BTC wallet address or QR code:

________________________________________________

Please write “Returning Currency Application “as Email title and send to [e-mail]

Remind that the return fee of your abnormal transaction will be charged 5000 TWD/per order.

We will inform you after the engineering department checks and confirms that the returning can be carried out and will inform you about the service fee in the meanwhile.

Please deposit TWD as a service fee into your BitoEX wallet.

We will deduct it after returning.

It will take 1-2 months of working days, if you agree to return, please wait patiently.