If you are able to use your old phone number, you could change the number without our assistance.
The steps will be: From Overview» Account» Security Setup» Modify "SMS" number.
If the original registration number cannot be operated
Please Download 「Authorization of Personal Info Change」 and follow the instructions to submit these docs below:
1.The clear image file which indicates your face and your hand holding your ARC or Passport and a note with the word 'For BitoEX personal info change', today's date and your signature. Please be careful not to cover the document.
2.The “Authorization of Personal Info Change /Account Closure” which needs to update the info and signed it by hand.
3. Your ARC or Passport (For Taiwanese, please submit your Taiwan National Identification Card, do not submit passport. Thank you.)
4. Attach the billing statement of your Old or New(Level B or A User Only) mobile number.
Email the above four docs. to BitoEX customer service email at firstname.lastname@example.org