Dear Valued Customer:
If you deposit the currency to different wallets or forget to fill in a memo when you deposit the currency.
After BitoPro's judgment, the transaction can be returned manually, we will charge the processing fees.
Remind that the returning fee of your abnormal transaction will be charge 5000 TWD /per order.
It will take 1 to 2 months of working days.
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Please provide the full information that our engineer team will check could return or not.
(I)
BitoPro register email address:
Name:
Contact number:
(II)
1.Please provide the screenshot of trading image (must including TXID or HASH):
2.Public ledger link:
3.Wrong Currency and quantity:
4.Sender wallet address:
5.Receiver wallet address:
Please write “Returning Currency Application “as Email title and send to support@bitopro.com
(I)
BitoPro register email address:
Name:
Contact number:
(II)
1.Please provide the screenshot of trading image (must including TXID or HASH):
2.Public ledger link:
3.Wrong Currency and quantity:
4.Sender wallet address:
5.Receiver wallet address:
Please write “Returning Currency Application “as Email title and send to support@bitopro.com
Remind that the returning fee of your abnormal transaction will be charge 5000 TWD/per order.
We will inform you after the engineering department checks and confirms that the returning can be carried out and will inform you about the service fee at the meanwhile. Please deposit TWD as service fee into your Bitopro wallet we will deduct it after returning.
It will take 1 to 2 months of working days, if you agree to return, please wait patiently.
If there are any further questions, please don’t be hesitate to contact us.
Thank you.
If there are any further questions, please don’t be hesitate to contact us.
Thank you.
BitoPro Customer Services
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