How to change my registered phone number?

To request the "Authorization of Personal Info Change" for your BitoEX account, please submit the following documents:

1. Please print this application and fill in the signature personally.
2. Provide your ARC or Passport. For Taiwanese individuals, please submit your Taiwan ID Card instead of a passport.
3. To change the mobile phone number:
For A/B level members, please provide either the “new or old mobile phone number bill."
For C level members, please provide the "old mobile phone number bill."
4. Please provide a selfie photo holding your identification document and a signed declaration letter.


Please attach all the required documents and title the email as "Authorization of Personal Info Change / Account Closure."
Send the email to [e-mail].

Once we received and confirmed all the information is correct, we will assist you as soon as possible.